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Notes on keeping office IT running smoothly

19 years of experience serving businesses in Almaty: checklists, incident breakdowns, and honest answers to client questions — no fluff, no sales pitch.

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Security
Technology
Tips
Case Studies
Company News
Company News

We Launched a New Website and Hired an AI Agent

We rebuilt our site — written 100% by neural networks — relaunched our ticketing system and hired an AI agent, Kuralai: a first line of support that never sleeps.

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Tips

Why Remote Support Closes 80% of Tickets Without a Site Visit

How our diagnostic process actually works, and how much of "we need a visit" really gets solved in a 15-minute call.

Technology

Installing Zabbix 6.0 on Ubuntu 20.04 LTS

A step-by-step install of the Zabbix 6.0 monitoring system on Ubuntu 20.04: PostgreSQL, nginx, configuration and launch. With a video and a GitHub manual.

Technology

Backing Up MikroTik to E-mail

A step-by-step setup for automatically emailing RouterOS .backup files on a schedule: time, e-mail client, script and scheduler.

Company News

TeamViewer Software Update Notice

A client notice: update your remote-support software by June 1, 2021. Links to the new versions and the service module.

Tips

Cleaning Up Your Files

Running out of disk space? We show you WizTree and how to uninstall programs to quickly free up room.

Security

Why Small Businesses Have Zero Information Security — An Honest Talk

Instead of a foreword — a short recording and an honest talk about why information security in small business hovers near zero.

Security

Business Backups: A Protection Plan and Recovery Testing

A business backup plan: what to protect, how many independent copies to keep, how to test recovery, and who is responsible for it.

Tips

Visiting System Administrator or IT Outsourcing: What Should an Almaty Business Choose?

When a visiting specialist is enough for your business — and when you need a team on a subscription model. An honest comparison without the "outsourcing is always better" pitch.

Company News

We Updated Our Website

On April 1, 2019 we launched a new version of our website, plus a YouTube channel and Instagram. See what the old site looked like.

Tips

QR Codes: T-shirts and Stickers

Smartphones scan QR codes with no extra apps — giving the code a second life. Where to put it and why.

Tips

Bringing Back a Nice Start Menu

Bringing the classic Start menu back to newer Windows with the StartIsBack utility — for fans of Windows 7 and XP.

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